Work with Australia's #1 Electronics and Entertainment Retailer

About Us

The JB Hi-Fi Group brings together two of Australia’s best known and most trusted retail brands, JB Hi-Fi and The Good Guys.

The Group sells an extensive range of consumer electronics, whitegoods, appliances, and home entertainment at great prices combined with genuine personal service from our specialist teams. In addition to operating from over 300 stores in Australia and New Zealand and its websites, the Group also services the commercial, insurance and education sectors and offers information technology and consulting services, through its JB Hi-Fi Solutions business.

Our team is our most valuable asset and together they reflect all that is special and unique about our business. We work hard to create a work environment that celebrates teamwork, nurtures talent, encourages individuality and embraces diversity.

Benefits

• Be part of a diverse, collaborative, and supportive team who are passionate about the work we do
• Growth mindset culture with a focus on individual skills and career development
• A flexible work environment / work from home

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, and novated leasing.

The Role

As a first point of contact you’ll listen attentively to the customer, gain a clear understanding of the situation, before rolling up your sleeves to do what’s required to get the job done.

Working closely with the Application Systems Manager and the broader IT team, an ordinary day will see you juggling any number of duties including liaising with store and support centre teams, effectively troubleshooting system issues and contributing to routine system health checks, all in a timely fashion.

Key Responsibilities:

• Provide customers with timely responses to telephone and email based requests and effective resolution of queries
• Manage the service desk database to effectively capture customer queries
• Escalate issues in line with established processes and provide information and input for system investigations, as required
• Work closely with the Application Systems Manager and other teams within IT, contributing to routine system health checks and the resolution of issues, as required

Preferred Experience:

• Relevant tertiary degree in Information Technology
• Proven experience in customer service and issue resolution
• Must be able to work on a rotating roster (public holidays, weekend work and late shifts will be required)

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group recognises the importance of diversity and appreciates the ways in which different perspectives encourage innovation.