Work with Australia's #1 Electronics and Entertainment Retailer

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi’s Purpose is to ‘Help People with Better ways to Live, Learn, Work and Play’. We want to – own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service! This is at the heart of our business, and we want you to be a part of it!

Why join JB Hi-Fi?

• We have a supportive and inclusive team that embraces individuality and diversity
• We are one of Australia’s most iconic and trusted brands, with a rich history in the consumer retail industry
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group
• Did you know the JB team support vulnerable communities by making donations to our Helping Hands workplace giving program. Every dollar our team donates, JB matches and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate about
• We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions
• We offer flexibility, 12 weeks’ paid parental leave, novated leasing, Employee Assistance Program and more

About the Role

Reporting to the Product Manager, you will support the Services category objectives by consulting on the curation of new and existing service products and to lead the delivery and refinement of the operations of these products. This position will support the Product Manager to define, scope and execute new products and seek to enhance existing Service offerings within the Retail division, which will deliver annual growth for the category and ensure the business objectives and strategies are achieved.

Key Responsibilities:

• Support the identification and scoping of opportunities to drive and deliver measurable Business Value within services.
• Engage, collaborate, and work with various internal and external teams to support in the planning, development, and execution of, key program opportunities and enhancements within Services.
• Undertake; requirements gathering, documenting and articulation to define/enhance; product offerings, operational systems, processes, training & policies in support of the Services strategy.
• Support the identification and delivery of O&A initiatives, supported by the Service Operations team.
• Prepare and communicate timelines around key projects and other operational activity.
• Contribute to short and long-term Service development and planning, geared towards sales excellence.
• Engage with stakeholder groups (External IE, SquareTrade, and Assurant as well as internal, IE:  Marketing, Merchandise, Operations and Merch Services, IT, etc.) to support the delivery of relevant go-to-market plans for Services.
• Support and influence operational excellence through the continuous system and experience improvements,
• Ongoing monitoring, analysis and presentation of key metrics and information to support Operational Performance reporting for Services.
• Support the monitoring of POS and Campaign initiatives with Marketing and Merchandising teams to drive Channel offerings.
• Build and develop relationships with key stakeholders (e.g. Sales, Practices, IT & Marketing).
• Lead, communicate and support initiatives, directives, and process improvements.
• Take accountability for the customer/team experience for the rollout of the programs.
• Engage with the Frontline teams and Functional leadership to drive best practice outcomes in selling & supporting Telco Services.

About You

• Experience in Product design, development, and support.
• Experience in Content creation and delivery.
• Previous experience and responsibilities in rolling out and successfully implementing projects and delivering on targets
• Commercially minded and analytical.
• Exceptional communication skills.
• Highly organised, with strong time management, and an ability to balance multiple initiatives while being in the detail of  how the projects are performing
• Has a natural flair and passion for quality and our brand.
• Ability to work autonomously and use the initiative to drive business results and personal development.
• Skills in MS Office programs.