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Transport Control Tower Analyst

Apply now Job no: 510931
Work type: Permanent Full Time
Location: VIC - Metro
Categories: Supply Chain

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups with hundreds of stores trading under the JB HiFi and The Good Guys banners, supported by a network of Home Delivery Centres (HDCs).  Our HDCs and Supply Chain teams help contribute to our retail business success through Imagining and Enabling Supply Chain possibilities that deliver to our Customers Safely & Sustainably.  By combining capability, technology and an engaging team culture, we can offer the best brands, a big range of home appliances and consumer electronics at low prices.


Why Join Us?

  • We have a supportive, transparent and inclusive team
  • JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
  • We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners
  • We offer generous team member discounts across The Good Guys and JB Hi-Fi
  • You will have exposure to ongoing training & development opportunities from day one
  • We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group


The Role

Join us as we embark on an exciting journey here at JB Hi-Fi to uplift our Supply Chain environment through the use of innovative technology which will drive greater collaboration and unlock efficiencies across our Supply Chain, particularly in our last mile execution.  As part of our Supply Chain transformation, we have a number of exciting opportunities to join our team as we take the next step in our journey.


The Transport Control Tower Analyst is a newly created role within our supply chain function whose purpose is to assist in the daily operation of the Control Tower service, supporting all national and regional transport operations to achieve overall delivery network productivity, quality, and delivery times.

Key accountabilities include, but are not limited to:

  • Monitor and maintain continuously the last-mile delivery network & systems
  • Ensure the proper implementation of Support Office Transport operating procedures and best practices
  • Review daily activity and objectives for all regional operations
  • Maintain robust systems governance including change registers, backlog management and general housekeeping
  • Monitor the COR parameters that are built into the TMS and flag any breaches and escalate to the relevant stakeholder as well as report in the Group Safety System
  • Report on KPIs – First Attempt delivery Rate (FADR), DOT, NPS and cost
  • Identify areas for improvement, quantifies opportunities for improvement or cost reduction and formulates optimisation recommendations


Please note: The Transport Control Tower Analyst role is a Monday to Friday role with an on-call requirement.


About You

To be successful in the role, you will have:


  • 2+ years of experience specifically within home delivery, logistics, transportation, warehousing, or related field
  • Experience with transport management systems
  • Strong financial and business acumen
  • Strong computer literacy and exposure to general software packages (such as Microsoft Office Suite) and warehouse software (such as Oracle, SAP, Descartes), including transport management systems


  • Experience in retail and/or e-commerce environments
  • Experience in managing through significant change programs


To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! 


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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