Work with Australia's #1 Electronics and Entertainment Retailer

About Us

JB Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licencing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Solutions also offers, in partnership with Telstra, a full suite of data and mobile services.

JB Business delivers a wide range of solutions and services including Managed Services, led by our practices, into our core industry verticals, which include Education, Government, Retail and Hospitality and Aged Care.

Why Join Us?

• We have a supportive, transparent and inclusive team
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
• We offer generous team member discounts across The Good Guys and JB Hi-Fi
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group

About the Role

As the Client Support professional within our Insurance team, reporting to the Insurance Team Leader, your role will primarily be responsible for supporting the Insurance division in its services to replace lost and/or stolen products on behalf of Insurance Companies. Your responsibilities will include, but are not limited to the following:

• Liaising with Insurance Companies, insured customers and JB Hi-Fi stores
• Validating and quoting consumer electrical products for insurance replacement
• Inbound and outbound calls (no sales related calls)
• Preparing orders and managing ongoing caseloads
• Meeting KPI’s and deadlines, in line with Insurance Company Service Level Agreements

This is a hands-on role in a fast-paced environment and will suit a professional who has similar experience and isn’t afraid to roll up their sleeves!

About You

Your strong customer service skills coupled with your keen eye for detail will hold you in good stead and see your success in this role. You will also possess:

• A friendly, professional, and calm phone manner
• Strong customer service skills
• A high level of attention to detail
• A strong desire to be proactive
• Proficiency in time management and multi-tasking
• Knowledge of consumer electronics and white goods (not mandatory but highly advantageous)

To Apply 

 If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!