Work with Australia's #1 Electronics and Entertainment Retailer

About Us

The JB Hi-Fi Group brings together two of Australia’s best known and most trusted retail brands, JB Hi-Fi and The Good Guys.

The Group sells an extensive range of consumer electronics, whitegoods, appliances, and home entertainment at great prices combined with genuine personal service from our specialist teams. In addition to operating from over 300 stores in Australia and New Zealand and its websites, the Group also services the commercial, insurance and education sectors and offers information technology and consulting services, through its JB Hi-Fi Solutions business.

Our team is our most valuable asset and together they reflect all that is special and unique about our business. We work hard to create a work environment that celebrates teamwork, nurtures talent, encourages individuality and embraces diversity.

Why Join Us?

• We have a supportive, transparent and inclusive team
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
• We offer generous team member discounts across The Good Guys and JB Hi-Fi
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group

About the role

As the National Transport Operations & Planning Manager you will play a key role in the leadership of the Transport Planning Leads and the wider Transport Team and act as a support for the Group General Manager Transport and support the overall productivity, cost and quality for all delivery services performance goals on a national level. 

Role responsibilities include, but are not limited to:

• Leading the day-to-day operations, performance and conduct of the team, through providing clear role accountability, coaching and direction
• Collaborating with the Group GM Transport to set and drive the organisational Transport vision, operational strategy, and resourcing needs
• Translating the national transportation strategy into actionable goals for performance and growth, assisting in the implementation of organisation-wide goal setting, performance management, and annual operational planning
• Ensuring monthly reporting, review analysis of transfer and delivery network utilisation, service & costs including freight recovery opportunities/recommendations
• As COR Champion advise the Group of leading practice COR, road transport requirements, incident investigation, monitoring of changes to legislation and accreditation and enforce carrier compliance against Chain of Responsibility and JB Group safety obligations
• Design and implement activities/processes related to dispatching, routing, and tracking transportation to ensure successful deliveries, carrier compliance and an optimal customer experience
• Manage the contractual relationship with all carriers and ensure obligations are met on a weekly, monthly and quarterly basis
• Ensure effective sourcing, onboarding, continuous training, and performance management of delivery service providers (DSPs)

About you

To be successful in the role you will have:

• 8+ years of experience managing large operations and teams, within home delivery, logistics, transportation, operational planning, warehousing, or related field
• Experience in retail and/or e-commerce environments, essential
• Strong experience in transport planning and scheduling
• A strong aptitude to work in a fast-paced environment
• Comprehensive knowledge of the transport industry, transport equipment and relevant legislative and regularly requirements such as Chain of Responsibility
• Strong experience in leading and building large (and geographically dispersed) teams
• Strong computer literacy and exposure to general software packages (such as Microsoft Office Suite) and warehouse software (such as Oracle, SAP, AS400), including transport management systems
• Strong financial and business acumen
• Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to continuous improvement
• Bachelor’s degree in business or logistics, desired

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!