Work with Australia's #1 Electronics and Entertainment Retailer

About Us

JB Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licencing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Solutions also offers, in partnership with Telstra, a full suite of data and mobile services.

JB Business delivers a wide range of solutions into our core industry verticals, which include Education, Government, Retail and Hospitality and Aged Care.

Why Join Us?

• We have a supportive, transparent and inclusive team
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners
• We offer generous team member discounts across The Good Guys and JB Hi-Fi
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group

The Role

As an Inside Sales Account Manager, you'll deeply understand client needs, taking a leading role in seamless end-to-end service. This includes onboarding, accurate quoting, smooth ordering, and effective stock management via our vast supplier network. You'll also excel in the innovative JB Business e-commerce platform, boosting online transactions and earning a share in the resulting sales – a rewarding aspect that truly sets us apart.

This entry-level opportunity is tailored for individuals who are enthusiastic about embarking on a journey or advancing in a sales career – irrespective of your background or prior experiences. Whether you're taking your initial steps into the realm of sales or already possess a track record, this role extends a warm and inclusive platform for honing your personal growth and achieving excellence.

Key Responsibilities

• Build strong customer relationships, providing comprehensive support to guide your clients
• Efficiently manage quoting, ordering stock, and key stakeholder relationships
• Utilize cold and warm calling for prospecting and lead generation
• Maintain thorough CRM records, enhancing pipeline visibility
• Collaborate closely with team members, suppliers, and customers for seamless operations
• Excel in email communication, engaging clients and stakeholders regularly
• Work autonomously while meeting business KPIs
• Develop accurate sales forecasts for strategic insights

Skills and Experience

• Effective Communication: Excel in phone and email communication, and rapport-building
• Problem Solving and Initiative: Embrace feedback, creatively solve issues, and take calculated risks
• Salesforce CRM Mastery: Proficiently use Salesforce for leads, opportunities, and relationships
• Strong Analytical Skills: Interpret data and trends for informed decision-making
• Microsoft 365 Proficiency: Utilize Excel, Word, and more for productivity and collaboration
• Cold Calling Proficiency: Experience in Cold Calling and/or Call Centre roles is advantageous
• JB Hi-Fi Retail Experience: Prior experience or similar brand exposure advantageous
• Industry Experience: Prior Sales and Industry experience is advantageous
• LinkedIn Sales Navigator Experience: Prior experience with LinkedIn Sales Navigator is advantageous

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Please note: During the festive period, there will be a delay in the recruitment process and responses to enquiries. Please rest assured that all applications received will be reviewed within the first two weeks of the New Year, and you can expect an update on the status of your application after this time.

We wish you a Happy Holidays and a safe and Happy New Year!