Work with Australia's #1 Electronics and Entertainment Retailer

About Us 

The JB Hi-Fi Group Commercial unites two of Australia’s most trusted brands, JB Hi-Fi and The Good Guys, delivering a premier B2B offering to Australian businesses. We specialise in strategic technology procurement, offering tailored solutions across a vast portfolio that includes consumer electronics, appliances, IT hardware, software licencing, networking, and AV infrastructure.

With over 200 stores and unmatched national fulfilment capabilities, we provide businesses with competitive pricing and innovative technology solutions designed to drive success. Our range of services, such as Buyback & Refresh programs, Device as a Service (DaaS), and Managed Mobility with Telstra, ensures businesses remain at the forefront of the digital era.

Our people are the heart of our business. We create an environment that celebrates teamwork, nurtures talent, embraces individuality, and fosters diversity, ensuring our team thrives while delivering exceptional service.

Why Join Us? 

• We have a supportive, transparent and inclusive team 
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market 
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners. 
• We offer generous team member discounts across The Good Guys and JB Hi-Fi 
• You will have exposure to ongoing training & development opportunities from day one 
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group 

About the role 

As the Business Analyst, you will play a key role in supporting the Business Improvement Program within JB Hi-Fi Group Commercial. Your role will be central to delivering large-scale transformation initiatives, spanning eCommerce development, CRM (Salesforce) enhancements, and other key projects. Using your deep understanding of the B2B Commercial business and leverage insights to create impactful solutions that support customers, staff, and partners across the product lifecycle. With a primary focus on eliciting business requirements, this cross-functional role will involve contributing to multiple stages of the execution pipeline.

Key responsibilities include, but are not limited to:

• Assessing business roadmaps, identifying problems, opportunities, and the optimal solutions that align with business and customer requirements
• Writing and contributing to artefacts that establish a shared understanding of business needs across teams
• Facilitating requirement and design sessions with stakeholders to define solutions and ensure they deliver maximum value
• Producing systems design artefacts, including integration plans, wireframes, process or workflow designs, and functional design documents
• Acting as a liaison between business teams, IT Delivery Squads, and vendors to ensure project alignment and overcome dependencies or risks
• Maintain alignment with transformation goals while adapting to evolving business priorities
• Provide analytical and problem-solving support to vendors and internal IT teams to enhance solution quality
• Support ongoing training and knowledge sharing across teams to enhance understanding of software development and solution design

About you 

To be successful in this role, you will have:

• 5+ years as a Business Analyst focused on digital transformation with a vendor platform (preferably in B2B)
• An ability to elicit requirements from both technical and nontechnical stakeholders, creating clear written and visual artefacts (e.g., customer journeys, user stories, business process maps)
• Demonstrated ability to work collaboratively to solve complex problems within a cross-functional environment
• Advanced analytical and creative problem-solving skills, with proficiency in handling complex information and aligning solutions to business needs
• Knowledge and experience with platforms such as Commerce Vision, Salesforce, and CMS platforms
• An ability to building strong relationships with technical and non-technical colleagues, desired
• Experience conducting requirement and design sessions to define effective solutions, desired
• Experience working within a commercial eCommerce platform environment, ideally with exposure to CRM (Salesforce CTI/CISCO) and IT integration projects, desired

To Apply 

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. 

 
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!