Customer Data Analyst
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Job no: 511450
Work type: Permanent Full Time
Location: VIC - Metro
Categories: Marketing & eCommerce
About the role
The purpose of this role is to produce, analyse, and interpret both customer and marketing campaign data providing actionable insights that drive quality business decisions, optimizing membership program and campaign performance to enhance customer experience. Additionally, the role will identify audiences and provide segments for personalised marketing campaigns aimed at reaching the right customers at the right time via the right channels.
Key Responsibilities:
Data Insights & Reporting-
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Track JB Hi-Fi Membership program, campaign, and promotional performance. Reporting on conversion rates, sales and profitability.
Customer Data Platform Administration & Data Integrity-
About you
- 5+ years experience in a similar role.
- Degree or post graduate qualifications in Marketing, Business, Statistics, or a related field.
- Proven experience in data analysis, preferably in a Customer Insights or Marketing Analytics role.
- Advanced level of SQL
- Strong hands-on experience working with data and applying profiling and exploratory analysis techniques to large data sets to extract meaningful insights and recommendations.
- Ability to apply visual storytelling techniques to present the key insights inferred by the data.
- Hands-on experience using and managing Customer Data Platforms (CDP) or similar platforms.
- Experience working with internal Data Analytic teams to gain access to and work with centralised data capabilities in support of Marketing and Customer Data Requirements.
- Strong experience with Data Analytic Platforms and reporting visualisation tools (Power BI).
To Apply
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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