Work with Australia's #1 Electronics and Entertainment Retailer

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups with hundreds of stores trading under the JB HiFi and The Good Guys banners, supported by a network of Home Delivery Centres (HDCs).  Our HDCs and Supply Chain teams help contribute to our retail business success through Imagining and Enabling Supply Chain possibilities that deliver to our Customers Safely & Sustainably.  By combining capability, technology and an engaging team culture, we can offer the best brands, a big range of home appliances and consumer electronics at low prices.

Why Join Us?

• We have a supportive, transparent and inclusive team
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners
• We offer generous team member discounts across The Good Guys and JB Hi-Fi
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group

The Role

Join us as we embark on an exciting journey here at JB Hi-Fi to uplift our Supply Chain environment through the use of innovative technology which will drive greater collaboration and unlock efficiencies across our Supply Chain, particularly in our last mile execution.  As part of our Supply Chain transformation, we have a number of exciting opportunities to join our team as we take the next step in our journey.

The Transport Planner is a newly created role within our supply chain function whose purpose is to support the State Planning Hub in the planning and scheduling of all bulky deliveries to both our customers and our stores. This role has end to end visibility of all last mile activities and is responsible for monitoring the movement of all the bulky items and taking care of the logistics and customer activities.

Your responsibilities will include, but are not limited to:

• Assigning routes to each carrier and provide ongoing support to delivery teams on the road through effective monitoring
• Providing end of day reports and feedback to DSPs on productivity, customer service and communicate problems to DSPs and to the manager
• Performing a daily end-of-day review of extra/special activities or exceptions submitted by the Delivery Service Provider (DSPs) for approval, ensuring accurate billing generated by the system
• Following up on orders and promptly notify customers of any delay or issues related to their order Customer communication
• Maintaining strong relationships with the Customer Service team by responding to all customer requests in a courteous and efficient manner

About You

To be successful in the role, you will have:

• 2 years of experience in logistics or related field
• Strong computer literacy and exposure to general software packages (such as Microsoft Office Suite) and warehouse software (such as Oracle, SAP, AS400), including transport management systems
• Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to continuous improvement
• Experience in transport planning and scheduling (preferred, but not required)
• Experience in retail and/or e-commerce environments (preferred, but not required)

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!  

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