Work with Australia's #1 Electronics and Entertainment Retailer

About Us 

JB Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licencing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Solutions also offers, in partnership with Telstra, a full suite of data and mobile services. 

JB Business delivers a wide range of solutions into our core industry verticals, which include Education, Government, Retail and Hospitality and Aged Care. 

Why Join Us? 

• We have a supportive, transparent and inclusive team 

• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market 

• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners. 

• We offer generous team member discounts across The Good Guys and JB Hi-Fi 

• You will have exposure to ongoing training & development opportunities from day one 

• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group 

About the role 

As the Commercial Operations Specialist you will be tasked with providing operational support to the Administration & Sales Teams, thereby enabling them to deliver and achieve their sales/GP targets for the Commercial business. In addition, provide system support across our key channels and help drive improvements in our customer experience.  

Your responsibilities will also include, but are not limited to the following: 

• Lead Direct Delivery fulfilment operations, including the handling of purchase orders and the accurate and timely completion of sales orders.  

• Review, approve, and manage Customer account requests, ensuring compliance with company policies and always maintaining data integrity.  

• Collaborate with the Accounting, Ecommerce, Sales, and Retail teams, providing expert operational support and fostering cross-functional partnerships and alignment.  

• Champion key change management initiatives, including process documentation, stakeholder communication, and the facilitation of organisational change.   

• Assist with the management of email inboxes and ticket queues, ensuring requests are processed in a timely, professional manner. 

• Serve as the primary point of escalation for the Accounts Payable team, Sales Team, and Inventory Support Team, driving resolution of issues pertaining to Invoicing/Credit Notes, Customer Onboarding, Sales Order Completion, and Inventory Management.  

This is a hands-on role that will also see you identify key themes/patterns in customer feedback and providing recommendations on how to improve customer experiences to reduce inbound demand along with your day-to-day operational tasks. A great chance for you to get involved at a higher level and make your mark! 

This role will see you collaborate and get involved in many facets of operations (not just a projects-based role!). 

About you 

We are seeking a go getter! Your enthusiasm and drive, coupled with your keen eye for detail and process improvement will see your success in this role. You will also possess: 

• Experience with Microsoft Office Suite to an intermediate level (Word, Excel, PowerPoint) 

• Effective communication skills, both written and verbal 

• High level of customer service and stakeholder management skills