Work with Australia's #1 Electronics and Entertainment Retailer

About Us 

The JB Hi-Fi Group brings together two of Australia’s best known and most trusted retail brands, JB Hi-Fi and The Good Guys. 

The Group sells an extensive range of consumer electronics, whitegoods, appliances, and home entertainment at great prices combined with genuine personal service from our specialist teams. In addition to operating from over 300 stores in Australia and New Zealand and its websites, the Group also services the commercial, insurance and education sectors and offers information technology and consulting services, through its JB Hi-Fi Solutions business.  

Our team is our most valuable asset and together they reflect all that is special and unique about our business. We work hard to create a work environment that celebrates teamwork, nurtures talent, encourages individuality and embraces diversity.  

Why Join Us? 

• We have a supportive, transparent and inclusive team 
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market 
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners 
• We offer generous team member discounts across The Good Guys and JB Hi-Fi 
• You will have exposure to ongoing training & development opportunities from day one 
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group 

The Role

As the Reverse Logistics Specialists, you will be responsible for the day-to-day administration of Reverse Logistics processes for both JB Hi Fi and The Good Guys (JB Hi Fi Group).  You will work closely with the 3^rd party Reverse Logistics providers, provide support with a strong customer focus to JB Hi-Fi & The Good Guys stores, Buying, Inventory, Finance Teams & Supplier partners to ensure optimised outcomes. 

The key purpose of the role is to support stores & to administrate returns related tasks (transport of goods from stores Nationally for consolidation at 3PL warehouse, processing of faulty goods, Sale or Return programs, store back of house initiatives) & ensure that those tasks are performed in accordance with JB Hi-Fi Group policies and guidelines and that all processes are performed to a standard that ensures inventory accuracy with a very strong emphasis on loss mitigation for the JB Hi Fi Group. 

Key accountabilities Include but are not limited to:

• Support stores and 3^rd Party Reverse Logistics providers to ensure compliance with process and policies relating to the transport of returns from each store to the 3^rd party warehouse, reporting of non-compliance (COR, damaged product, packaging standards, goods labelling, etc.)
• Assist with in-transit related stock issues
• General database maintenance and updates
• Liaise with suppliers/repair agents regarding customer repairs
• Work with Suppliers to action queries/issues in a timely manner
• Help maintain policies & procedures as relevant to product and other returns across JB Hi-Fi Group
• Actively contribute to development of the Supply Chain agenda within JB Hi-Fi Group

Skills & Experience

To be successful in this role, you will need:

• Demonstrated ability to communicate with a wide range of internal & external stakeholders
• Strong verbal and written communication skills
• Retail based experience ideally in Consumer Electronics
• Possesses a working understanding of Australian Consumer Law
• Strong systems literacy, including understanding of working directly with transactional systems & ticketing systems
• Intermediate level skills in Microsoft Office Suite, especially Excel
• Is task, timeline and process focused
• Is action orientated with a high level of attention to detail
• Demonstrates advanced problem solving skills
• Experience in a JB Hi Fi or The Good Guys store or Support Office is advantageous but not essential

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!