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Support Office

Product Owner

Apply now Job no: 501077
Work type: Permanent Full Time
Location: VIC - Metro
Categories: Marketing & ecommerce

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer group. Specialising in consumer electronics, home entertainment, small appliances and white goods we strive to deliver the most extensive range, cheapest prices and genuine service to customers every day. The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity.

The Opportunity

We are seeking an experienced Product Owner to join our JB Hi-Fi Marketing team conveniently located in our modern Support Office in Southbank VIC. 

As the product owner, you will work closely with the Head of Digital Product and key stakeholders to lead discovery, create the vision and deliver the roadmap for JB Hi Fi’s online customer experience. By executing a strategy that closely aligns our in-store and online customer experience you will bring the JB Hi-Fi purpose and strategy to life!


By leading and collaborating with both internal and external delivery partners, you will be responsible for ensuring the right initiatives are delivered at the right time to realise maximum value for our customers, team members. 

  • Partnering with the HO Digital Product, business stakeholders to create and maintain a product backlog according to business value and customer needs 
  • Work in partnership with UX to convert business requirements into robust customer focused experiences   
  • Owning the product development lifecycle: from discovery to execution and ultimately the measurement of success 
  • Work in collaboration with internal and external stakeholders to define and document product requirements 
  • Analyse, define, and document epics, features, user stories and acceptance criteria through a variety of best-practice methods 
  • Engage and motivate the delivery team with the product vision by communicating the customer benefits of the product / features. 
  • Partner with data and analytics to develop a deep understanding of customers and customer behaviours to inform decisions and product development. 

Other responsibilities include supporting the scrum team, managing backlog items, and optimising the value of the product(s).

About our ideal candidate

We’re looking for an experienced digital leader with a solid understanding of best practice and innovative customer experience, customer engagement and product development. You will be enthusiastic about translating ideas into delivering high quality outcomes!

Experience working within an agile delivery environment including an understanding of incremental delivery value, you act as the glue between multiple functions in a fast paced, dynamic and collaborative environment, ideally within a customer centric organisation who has/is experiencing growth.

You have an analytical focus with the ability ability to analyse data, commercial drivers, business viability and technical feasibility, ideally working within a commercial remit. Synthesising these multiple data points and conveying this to the development teams, you ensure business expectations are understood to help inform what should be delivered to the customer and by when.

Your strong customer focus, resilient, pragmatic and solution orientated attitude will see you on the road to success in this role.

Our Benefits
This is your chance to showcase your talents, whilst also receiving generous staff discounts, flexible working arrangements, access to training and development and fantastic career opportunities across the broader JB Hi-FI/ The Good Guys team. We also offer –

  • 12 weeks Paid Parental Leave
  • Employee Assistance Program
  • A chance to give back to the community through our Helping Hands Program
  • The opportunity to see outstanding music acts in Support Office – check out our story on the JB Hi- Fi LinkedIn page!

How to Apply

This is a fantastic opportunity, don’t let it pass you by - Apply Now!
All applications are strictly confidential.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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