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Our team members have always been and always will be the key to our business and its ongoing success. We are committed to supporting their development, diversifying their workplace experiences, and furthering careers at JB.

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Support Office

Inventory Support Team Member - Secondment

Apply now Job no: 496899
Work type: Temporary Full time
Location: VIC - Metro
Categories: Store Operations

About us

With over 200 stores and over 12,500 team members across Australia and New Zealand, JB Hi-Fi is one of Australasia’s largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day.

The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity.

The opportunity

To maintain the integrity of JB Hi-Fi’s inventory management system(s) in AU & NZ, while supporting and improving Inventory & EDI processes to ensure accuracy in both SOH and cost.

Key responsibilities 

  • EDI invoicing daily maintenance, including resolution of system processing errors
  • New supplier & EDI setups
  • Providing timely, efficient and reliable store & business support
  • Monitor a variety of inventory system alerts, reviewing each for investigation and correction
  • Invoice, Credit & Purchase Order trouble shooting
  • Accurate processing of stock adjustments
  • Facilitation of rolling stocktakes and support for bi-annual national stocktakes
  • Price Protection and Price Variance credit claim processing
  • Liaise with product buying team to resolve pricing discrepancies and other stock related issues
  • Liaise with Inventory Integrity Business Partners to assist with inventory risk mitigation
  • Assistance with insurance claims
  • Sku/item maintenance and PLU updates
  • Provide various reporting as requested to support internal stakeholders
  • Ongoing database management
  • Other duties as directed

Qualifications & Experience

  • Experience with internal JB systems such as Shopkeep/TDC and JB Intranet is essential
  • Confidence with Microsoft Office applications (Outlook, Excel, Explorer) is highly desirable

Key Skills and Competencies 

  • Excels working both independently and as part of a vibrant team
  • Self-motivated with a positive outlook; enjoys complex challenges
  • Strong attention to detail
  • Exceptional and effective communication skills, both verbal and written.
  • Demonstrates an empathetic understanding of target audience
  • Ability and drive to deliver outstanding service and support in a pleasant and professional manner
  • Accurate data entry
  • Strong organisational/time management skills, with ability to multitask
  • Driven to investigate and resolve issues as they arise in a timely manner


  • Generous employee discounts across JB Hi-Fi and The Good Guys
  • Close to public transport (500m from Flinders Street Station)
  • Competitive salary package
  • Paid maternity leave

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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