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JB Hi-Fi Solutions & Commercial Sales

Support & Fulfilment Coordinator

Apply now Job no: 496606
Work type: Permanent Full Time
Location: VIC - Metro
Categories: Sales Support & Contact Centre, Technology, Solutions Management & Technical Services

THE POSITION

The Support & Fullfilment Coordinator position is responsible for the provisioning of all Transactional orders including Telstra Fixed, Mobile and other products and services. They are also responsible for executing adhoc and ongoing service management requests from both the JB Hi-Fi Solutions sales team and customers, as well as manage issues on assigned tasks through to resolution.

POSITION RESPONSIBILITIES 

  • Monitor for and assign orders and service requests promptly for action
  • Maintain an exceptional level of customer experience by ensuring sales orders and service requests are executed in an efficient and accurate manner
  • Prioritise response and action on faults and assurance requests to ensure impact to customer base is addressed promptly
  • Utilise and manage a variety of systems to provision sales order components
  • Inventory Management and Stock Ordering in line with sales orders requirements
  • Accurate and prompt sales recording in Salesforce
  • Manage Salesforce data through to completion
  • Ensure key service request and sales order milestones are communicated to the Customer and Account Manager
  • Manage all outstanding requests by updating the Customer and Account Manager regularly
  • Assist in the training, support and co-ordination of new employees
  • Validate critical documentation to execute sales orders and requests
  • Manage all outstanding orders and service requests effectively by conducting hand overs during periods of leave or training
  • Act as SME of Telstra Business and Enterprise products, processes and services
  • Adhere to Telstra Operating guidelines and processes
  • Engage Telstra Dealercare and other back of house resources to support sales orders and service requests to completion

QUALIFICATIONS AND EXPERIENCE

  • Experience working in a Telstra Business and/or Enterprise Dealer environment
  • 1+year in a similar role using key Telstra provisioning systems (e.g. MNC, TB OOT, DB COT, IDCOO).

KEY SKILLS & COMPETENCIES 

  • Enjoy working with customers and external audiences 
  • Excellent attention to detail
  • Ability to prioritise requests and orders while under pressure
  • Exceptional planning and organisational ability
  • Ability to drive and support a customer centric team culture
  • Demonstrated ability to manage their time efficiently and effectively
  • Exceptional written and verbal communication skills
  • Proven ability to work both autonomously and within a team
  • Good understanding of products and services in the Telstra Business and Enterprise space
  • Demonstrated ability to manage expectations of both internal and external stakeholders
  • Proven track record of effective decision making and problem solving

ADDITIONAL REQUIREMENTS 

The following Industry Certifications would be beneficial but not required: 

  • Telstra Probity Check 
  • Police Check

If this sounds like the role for you, please Apply Now!

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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