Administration Team Member
Job no: 494547
Work type: Permanent Full Time
Location: WA - Metro
Categories: Customer Service & Administration
JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups. Specialise in consumer electronics, home entertainment, small appliances and white goods we strive to deliver the most extensive range, cheapest prices and genuine service to customers every day.
The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity.
This Administration role delivers administrative activities in support of Home Delivery Centre (HDC) effectiveness and delivering to the needs of our customers.
Key responsibilities include:
- Work collaboratively as part of a team and with stores to deliver an exceptional and consistent customer experience in line with required procedures and effectively resolve customer complaints and queries as required
- Contribute to the maintenance and distribution of nominated processes and systems, including inbound supplier book-ins, purchase order management, store replenishment coordination and customer collections
- Coordinate the effective and efficient processing of customer deliveries, customer orders and store replenishment
- Comply with compliance and policy requirements, with particular emphasis on site standards, safe work practices and incident reporting
- Contribute to the management of effective processes and systems to ensure quality records management and data integrity
- Contribute to the timely and accurate processing of online and commercial solutions orders, ensuring delivery in line with defined timeframes
- Build and maintain effective working relationships with relevant internal and external stakeholders
- Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities
Our ideal candidate will have:
- Proficient in Microsoft Office applications
- Excellent communication skills
How to Apply
If you are interested in this opportunity, please click apply and submit your online application.
All applications are strictly confidential
Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time
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