Client Support - Insurance
Job no: 494509
Work type: Permanent Full Time
Location: VIC - Metro
Categories: Sales Support & Contact Centre
JB-Hi-Fi Solutions provides thousands of business across Australia and New Zealand with professional advice, an extensive range of products, and ongoing maintenance services. As one of the oldest and largest single-source suppliers to organisations across Australia and New Zealand, we work with the world’s most respected brands to offer advanced and complete technological solutions.
Underpinning the end-to-end service is a highly experienced technology team that integrates strategic planning, design, implementation, finance, maintenance and life-cycle management know-how, to support an organisations changing requirements over time.
About the position
An opportunity now exists for experienced Client Support professionals to join JB Hi-Fi’s Insurance team in a full-time capacity, located in our Support Office at Southbank. Reporting to the Insurance Team Leader, this role is primarily responsible for supporting the Insurance division in its services to replace lost and/or stolen products on behalf of Insurance Companies.
Key responsibilities include:
- Liaising with Insurance Companies, insured customers and JB Hi-Fi stores
- Validating and quoting consumer electrical products for insurance replacement
- Inbound and outbound calls (no sales related calls)
- Preparing orders
- Managing ongoing caseloads
- Meeting KPI’s and deadlines, in line with Insurance Company Service Level Agreements.
We are looking for candidates that possess a combination of the below experience, skills and competencies:
- A friendly, professional and calm phone manner
- Strong customer service skills
- A high level of attention to detail
- Proficiency in time management and multi-tasking
- A strong desire to be proactive
- Knowledge of consumer electronics and white goods
(not mandatory but highly advantageous)
How to apply
If this role sounds like an exciting opportunity for you, please email your application to John.Shipman@jbhifi.com.au
All applications are strictly confidential.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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